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  Support  
  In this section you will find answers and instructions for common questions. If you do not find what you are looking for on this page, please contact support.

Here are some common questions. Click on the related question and you will be taken to the answer.

How do I create an account?
How can I subscribe to your vpn service once I have an account?
How can I unsubscribe/cancel my subscription?
How do I connect to the MyOpenGatway.com vpn service?
How can I recover a forgotten or lost password?
Where can I find your Terms and Conditions?
I still have a question, how do I contact Support?


How can I subscribe to your vpn service once I have an account?
Once you have set up your account you will go to the Buy section of your account. You can also click the Buy link on the left hand menu. Choose from this list of available subscriptions the service that best suits your needs.
Next, click on the PayPal link on the right hand side of your choice. You will be redirected directly to the PayPal site. Enter your PayPal account information and complete your payment. You will automatically be redirected back you you account page on our site.
You will need to create a PayPal account if you do not already have one. You can do this at www.paypal.com.
Our system will automatically be updated with your subscription and you will be able to start using our service immediately.

How can I unsubscribe/cancel my subscription?
Login to your account. You will automatically be directed to the Buy section of your account. If you have an active subscription, the details of this subscription will be shown along with a Cancel button on the right hand side.
Click on the Cancel button which will take you to the PayPal website. Login to PayPal using your PayPal credentials. Once logged in find the subscription creation transaction in your transaction history for the subscription to our service. Click on Details. The details of the subscription will be displayed and at the bottom of the page is a Cancel Subscription Button. Click it and follow the instructions.
Your subscription will be cancelled immediately. As we do not offer refunds your ability to use our service will continue until the end of the current period for which you are fully paid up. 

How do I connect to the MyOpenGatway.com vpn service?
To connect to the MyOpenGateway.com vpn service choose your operating system below and follow the instructions provided.

    Vista
    Windows XP/2000


 
 
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